Terms & Conditions
PROPERTY AND CANCELLATION POLICIES
Cancellations are allowed only if requested more than 21 days before the scheduled stay. A refund will be issued for the canceled reservation, minus a penalty fee of 30% of the total accommodations charge or the full charge, if applicable.
Cancellations made less than 21 days before the arrival date, as well as failure to arrive at the resort, will be treated as a No-Show and will incur a 100% charge of the total room cost.
CHECK IN/ CHECK OUT
• Check-In: 2:00 PM
• Check-Out: 11:00 AM
• Cancellations: Free cancellation if requested at least 21 days before your stay. Rebooking is allowed up to 2 times if requested at least 2 weeks before the stay, within the same calendar year. Blackout dates may apply.
BOOKING POLICIES
• Booking Confirmation: Making a reservation confirms your agreement to these terms.
• Pricing: Rates vary depending on the reservation. Prices are subject to change without prior notice, and additional services (e.g., extra beds, meals) may incur additional fees.
• Holiday Stays: Reservations for stays between December 15 – January 2 are non-refundable and not valid for rebooking.
CHECK IN/ CHECK OUT FEES
• Early Check-In: 50% of the room rate applies for arrivals before 2:00 PM.
• Late Check-Out:
• 50% of the room rate if checking out between 11:01 AM – 2:00 PM.
• 100% of the room rate if checking out after 2:01 PM.
GUEST BEHAVIOR
• Access: Only registered guests are allowed in private resort areas.
• Misconduct: Any misconduct—including drug or alcohol abuse, excessive noise, or property damage—may result in immediate eviction without a refund.
• Liability: Guests are responsible for any damages caused during their stay.
CHILDREN
• Supervision: Children must be under adult supervision at all times.
• Pool Rules: Children under 18 years old must be accompanied by an adult when using the pool.
PETS
• Exclusive-Use Guests: Pets (maximum of 2 dogs) are allowed only for exclusive-use bookings, with proof of vaccinations required. Dogs must be leashed at all times and not left unattended.
• Non-Exclusive Guests: Pets are not allowed for non-exclusive guests. A ₱2,000 fee applies for each dog brought into the resort
SMOKING AND LOST KEYS
• Smoking: Smoking is strictly prohibited throughout the resort. Noncompliance may result in a fine of up to ₱10,000.
• Lost Keys: A replacement fee of ₱3,500 will be charged for lost keys.
ILLNESS AND EPIDEMICS
• Health Precautions: Guests showing signs of illness before arrival are discouraged from visiting.
• Medical Attention: If a guest falls ill during their stay, they may be required to seek medical assistance.
• Epidemic Protocols: Additional cleaning fees may apply during epidemics.
FOOD AND BEVERAGES
• Outside Food: Bringing outside food is discouraged. Corkage fees may apply.
• Monstera Family Villa Policy: The Monstera Family Villa has a show kitchen only—cooking is not allowed. Guests may order meals from the on-site restaurant.
REFUND POLICY
We strive to provide flexibility for our guests while also ensuring fair booking practices. Please note our refund policy as follows:
- Cancellations made more than 21 days before the scheduled stay are eligible for a refund, less a 30% penalty fee based on the total accommodation charges.
- Cancellations made 21 days or fewer before the scheduled stay are non-refundable and will be charged the full amount of the reservation.
- No-Shows (failure to arrive on the scheduled check-in date without prior notice) will also incur a 100% charge and are not eligible for a refund.
Refunds, where applicable, will be processed through the original payment method. Please allow up to 10 business days for the refund to reflect, depending on your bank or payment provider.
DATA PRIVACY POLICY
Please take time to read the Resort’s privacy policy to help you understand what information we collect, how we use and share such information when you visit our Facebook page, subscribe to our newsletters, and avail our services. This privacy policy is also considered as our privacy agreement with you.
USE OF THE INFORMATION COLLECTED
We set out below the list of how we will use the information we collected from you:
- If you contact us or request information from us, we will use the information you have given us to efficiently provide you with answer or the information you requested from us.
- If you avail of our services, the information collected from you will be used for reservations purposes.
We will not disclose any information you have provided us to third persons except when you voluntarily gave us your consent to do the same and as long as it is allowed under the relevant laws or rules.
PERIOD IN KEEPING THE INFORMATION COLLECTED
We will only keep the information you have given us as long as we need it to provide you with your requests or services, fulfill the purposes of this privacy policy and provided that it is allowed by the relevant laws and rules.
YOUR RIGHTS OVER THE INFORMATION YOU HAVE GIVEN US
As provided for under the law, the following are your rights over the information you have given us:
- To ensure that the information you have given us are correct and updated, you can contact our data privacy officer and request for necessary correction or update of your information.
- You can also ask our data privacy officer to delete any information that you have given us, and we will delete such information or close your account if necessary.
- We will stop processing your information should you request us to do so
We assure you that we do not discriminate against you when you choose to exercise your above-mentioned rights.
DATA PRIVACY OFFICER
For any request or question regarding this privacy policy, you may reach the data privacy officer of the Resort through the following contact details:
Name:
Tamara Allaine Parenas
Phone: 0917 705 3751
Email: casasconvistas.sml@gmail.com
Office Address: Purok 4, Brgy. Pangubatan, Kaputian District, Island Garden City of Samal
