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TERMS AND CONDITIONS

(Last updated: September 2026)

PROPERTY AND CANCELLATION POLICIES

 

  • Cancellations are allowed only if requested more than fourteen (14) days before the scheduled stay. A refund may be issued for the canceled reservation, less a penalty fee equivalent to 30% of the total accommodation charge, where applicable.

 

  • Cancellations made less than fourteen (14) days before the arrival date, as well as failure to arrive at the resort, will be treated as a No-Show and will incur a 100% charge of the total room/accommodation cost.

 

PROMOTIONAL RATE POLICY

 

All promotional bookings are non-cancellable and non-rebookable under the promotional rate.

 

  • Cancellation: Any cancellation of a promotional booking will result in the forfeiture of the down payment.
  • Rebooking: If a rebooking is requested, the promotional rate originally availed will no longer be valid if the new stay date falls outside the applicable promotional period or if the promotion is no longer available. A 20% rebooking fee will apply, calculated based on the villa’s regular published rate, not the promotional rate.


Rebooking remains subject to the resort’s approval and room availability. Other discounts, including Senior Citizen and PWD discounts, cannot be combined with resort promotional offers. The resort will apply whichever discount is higher, at its discretion.


REBOOKING POLICY


Guests may request a rebooking for both day tour and overnight stays, provided that the request is made under the applicable conditions below and is subject to resort approval.


Overnight Stay Rebooking:

 

  • Rebooking requests made more than fourteen (14) days before the scheduled stay may be allowed up to two (2) times per reservation, subject to room availability and resort approval.


  • Rebooking requests made less than fourteen (14) days before the scheduled stay may be allowed once (1) only and will be subject to a 20% rebooking fee, calculated based on the villa’s standard published rate, regardless of any promotional or discounted rate originally availed.

 

  • Rebooking is no longer allowed three (3) days before the scheduled stay. Any request made three (3) days or less before the scheduled arrival date will no longer be accommodated.

 

  • All rebooking requests are subject to room availability on the preferred new date.

 

  • The new stay date must fall within the same calendar year as the original booked date.

 

  • A rebooking request does not guarantee the availability of the originally booked villa or room category.

 

Last-Minute Booking Changes:


  • Last-minute bookings refer to reservations made on the scheduled stay date or one (1) day before the scheduled stay date.


  • For last-minute bookings, any changes to the reservation details may only be requested within twenty-four (24) hours from the time the booking was made.


  • Requests made beyond the 24-hour period will be treated as a regular booking modification or rebooking request and will be subject to the applicable terms, fees, and availability.


Day Tour Rebooking:

 

  • Day tour reservations may be rebooked once (1) only.


  • The rebooking request must be made at least three (3) days before the scheduled visit.


  • Day tour rebooking is subject to resort approval and availability.


  • Requests made less than three (3) days before the scheduled visit may no longer be accommodated.


  • Day tour rebooking does not guarantee the availability of the same package, inclusions, or rate on the new date if rates or packages have changed.

 

CHECK IN/ CHECK OUT

Check-In: 2:00 PM

Check-Out: 11:00 AM

 

CHECK IN/ CHECK OUT FEES

 

Early Check-In: 50% of the applicable room rate applies for arrivals before 2:00 PM, subject to availability.

 

Late Check-Out: 50% of the applicable room rate if checking out between 11:01 AM – 2:00 PM.

 

100% of the applicable room rate if checking out after 2:01 PM.

 

Late check-out is subject to availability and prior approval by the resort.

 

BOOKING POLICIES

 

Booking Confirmation: Making a reservation confirms the guest’s acceptance and agreement to these Terms and Conditions.

 

Pricing: Rates vary depending on the reservation date, season, package, and availability. Prices are subject to change without prior notice, and additional services such as extra beds, meals, and other arrangements may incur additional fees.

 

Holiday Stays: Reservations for stays between December 15 – January 1 are non-refundable and not valid for rebooking.


Additional Guests: Additional guests are subject to the applicable Peak Season Rate:


  • Kids: ₱1,500 per person
  • Adults: ₱2,000 per person


Applicable rates and conditions may vary depending on the season and booking period.

 

GUEST BEHAVIOR


Access: Only registered guests are allowed in private resort areas.

 

Misconduct: Any misconduct—including drug or alcohol abuse, excessive noise, disorderly behavior, or intentional property damage—may result in immediate eviction without a refund.

 

Liability: Guests are responsible for any loss, damage, or destruction of resort property caused by themselves or members of their group during their stay.

 

CHILDREN

 

Supervision: Children must be under adult supervision at all times.

 

Pool Rules: Children under eighteen (18) years old must be accompanied by an adult when using the pool.

 

PETS


Exclusive Resort Booking (Entire Resort Use): Pets are allowed only for exclusive-use bookings, with a maximum of two (2) dogs. Proof of valid vaccinations is required. Dogs must be leashed at all times and must not be left unattended.

 

Non-Exclusive Guests: Pets are also allowed for non-exclusive guests, subject to prior approval by the resort. A ₱1,000 fee may apply for each pet brought into the resort. Pets must wear diapers, remain on a leash at all times, and have a valid vaccination card.

 

Any damage caused by pets within the villa premises or surrounding resort areas may be charged to the guest and will be subject to the corresponding penalties, cleaning, repair, or replacement fees.

 

SMOKING AND LOST KEYS

 

Smoking: Smoking is strictly prohibited throughout the resort. Noncompliance may result in a fine of up to ₱10,000.

 

Lost Keys: A replacement fee of ₱3,500 will be charged for lost keys.

 

ILLNESS AND EPIDEMICS

 

Health Precautions: Guests showing signs of illness before arrival are strongly discouraged from visiting.

 

Medical Attention: If a guest falls ill during their stay, they may be required to seek medical assistance.

 

Epidemic Protocols: Additional cleaning fees may apply during epidemics or when additional sanitation measures are required.

 

FOOD AND BEVERAGES

 

Outside Food: Outside food is generally discouraged. Guests with medical conditions or food allergies may request an exception from Management, subject to prior approval and submission of a valid medical certificate.

 

Monstera Family Villa Policy: The Monstera Family Villa has a show kitchen only—cooking is not allowed.

Guests may order meals from the on-site restaurant, subject to availability.


REFUND POLICY

 

We strive to provide flexibility for our guests while also ensuring fair booking practices. Please note our refund policy as follows:

 

o  Cancellations made more than fourteen (14) days before the scheduled stay are eligible for a refund, less a 30% penalty fee based on the total accommodation charges.

o  Cancellations made less than fourteen (14) days before the scheduled stay are non-refundable and will be charged the full amount of the reservation.

o  No-Shows (failure to arrive on the scheduled check-in date without prior notice) will also incur a 100% charge and are not eligible for a refund.

o  Promotional bookings and holiday bookings covered by special non-refundable terms are not eligible for cancellation refunds.

 

Refunds, where applicable, will be processed through the original payment method. Please allow up to 15 business days for the refund to reflect, depending on your bank or payment provider.


DATA PRIVACY POLICY


Please take time to read the Resort’s privacy policy to help you understand what information we collect, how we use and share such information when you visit our Facebook page, subscribe to our newsletters, and avail our services. This privacy policy is also considered as our privacy agreement with you.

USE OF THE INFORMATION COLLECTED

We set out below the list of how we will use the information we collected from you:

  • If you contact us or request information from us, we will use the information you have given us to efficiently provide you with answer or the information you requested from us.
  • If you avail of our services, the information collected from you will be used for reservations purposes.

We will not disclose any information you have provided us to third persons except when you voluntarily gave us your consent to do the same and as long as it is allowed under the relevant laws or rules.

PERIOD IN KEEPING THE INFORMATION COLLECTED

We will only keep the information you have given us as long as we need it to provide you with your requests or services, fulfill the purposes of this privacy policy and provided that it is allowed by the relevant laws and rules.

YOUR RIGHTS OVER THE INFORMATION YOU HAVE GIVEN US

As provided for under the law, the following are your rights over the information you have given us:

  • To ensure that the information you have given us are correct and updated, you can contact our data privacy officer and request for necessary correction or update of your information.
  • You can also ask our data privacy officer to delete any information that you have given us, and we will delete such information or close your account if necessary.
  • We will stop processing your information should you request us to do so 

We assure you that we do not discriminate against you when you choose to exercise your above-mentioned rights.

DATA PRIVACY OFFICER

For any request or question regarding this privacy policy, you may reach the data privacy officer of the Resort through the following contact details:

Name: Tamara Allaine Parenas

Phone: 0917 705 3751
Email: casasconvistas.sml@gmail.com
Office Address: Purok 4, Brgy. Pangubatan, Kaputian District, Island Garden City of Samal